Frequently Asked Questions (FAQ)
Your order will be processed within 1–5 business days. Delivery typically takes 5–25 business days for customers in the US, UK, EU, and Australia. Shipping times may vary due to customs or local postal delays. While we may not ship as fast as major retailers, we prioritize quality and value, and we’re confident you’ll be satisfied with what you receive.
If you ordered multiple items, they may be shipped separately depending on stock availability. Don’t worry — your remaining items are on the way. Separate shipments are common and may be more frequent due to ongoing global shipping constraints. Thanks for your patience.
If your order hasn’t arrived after the full estimated window (processing: 1–5 days, shipping: 5–25 days), it may be delayed due to customs processing, shipping congestion, or logistics backlogs. Please contact us at support@seagreen-donkey-742914.hostingersite.com and we’ll help you track your package and resolve the issue. You can also view our Shipping Policy.
Unfortunately, we do not allow modifications once an order has been placed. Please double-check your size, shipping info, and items before confirming checkout.
Yes — our entire website is secured with SSL encryption (HTTPS). This protects your personal data and financial transactions from hacking or misuse. Look for the padlock icon in your browser’s address bar to confirm your connection is secure.
Once your order ships, you’ll receive a tracking number via email. Please allow a few days for tracking updates to appear. If you don’t see movement or have concerns, feel free to contact our support team.
We accept returns within 14 days of delivery for items in brand-new condition and original packaging. By placing an order, you agree to our full Return Policy. If you'd like to initiate a return, email us at support@seagreen-donkey-742914.hostingersite.com.
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